Coaching for Performance — A 2-Day Course

 Open Public Course Closed In-House Course

Course Synopsis

• Do you need to improve performance?
• Would you like to be able to present empower your staff?
• Do people often fail to commit to improvements you suggest?
• Do you want to learn how ask the right questions to drive performance?
• Would you like a simple tool to help you coach effectively?
• Do you want an easier way to have 'discipline' conversations?

If the answer is "YES" - this is the course for you!

Coaching gives you buy-in, it gives you performance improvement and it is an easier conversation - what more do you want?

Coaching has become the skill for managers to have in their toolbox. This course utilises the key techniques: GROW, Instant Payoff, Active Listening, Funnel Questioning and Transactional Analysis to explore how to turn difficult conversations about poor performance into motivational conversations where the coachee is empowered to make the changes themselves.

Course Objectives

On completion of this training course, delegates will be able to:

• Understand where coaching fits in with other techniques on the Ask-Tell spectrum
• Learn how to prepare for a coaching session
• Understand Transactional Analysis so they recognise what their natural style is and how that effects their conversations
• Learn how to use GROW to coach in a simple effective way
• Look at Instant Payoff coaching for when time is short
• Build confidence in having performance discussion with their team
• Understand how to give positive and negative feedback constructively

From the Practical Workshops, students will:

• Discuss their role and how coaching is useful in this respect
• Assessed their communication style using transactional analysis
• Understoood their natural style by using the Situational Leadership questionnaire
• Practiced using Active Listening to show their attention is with the person they are talking to
• Gain experience with Funnel Questioning to get from fuzzy information to facts and solutions
• Practice coaching people using GROW and the other skills gained to coach others
• Received feedback on their coaching style to improve skills

Intended Audience

This course is intended for:

• Anyone who needs to learn how to coach
• Anyone who wants to encourage better performance and motivate and inspire a team to help themselves

Benefits for your Company

Companies want happy, high performing teams and this technique will help you reach that goal. In addition because staff are motivated to perform against criteria they have defined themselves and enact solutions that they have designed, the problems will be solved more efficiently.

Benefits for You

This skill will enable you to hold conversations that previously may have felt confrontational in a more positive way: which is far less stressful. The solutions that are found may be ones you had not thought of and so you win both ways - you get more buy-in and new ideas whilst empowering and motivating rather than telling or suggesting (which is what most managers do).

Publicly scheduled dates, locations, and prices

Outline Course Contents

Introduction & Welcome

You will meet other delegates and share your reasons for wanting to be on the course. An experienced, friendly trainer will help you visualise where you want this course to take you.

What is Coaching?

You will look at various styles of improving performance and dealing with skill transfer and behavioural change and see where coaching fits in.

Why Coach?

Practical discussion on the benefits of, and barriers to, coaching. Explore how to overcome the barriers. Identify the key skills required to coach others and discuss the concept of the Bank of Goodwill.

You will assess what barriers exist in your organisation, team and personally to coaching and then plan how to overcome them.

You will also look at the performance benefits to your staff, team and organisation of coaching.

How to Coach

You will learn the GROW technique for coaching and practice it with real world examples of your own. We will explore the key communication skills of questioning and listening in the context of coaching others. You will look at types of questions to use when to use each, the questioning funnel, active listening and biased listening. You will practice designing questions for various purposes.

You will practice using GROW, being coached by others and giving them feedback on their coaching style based on what you have learned.

Immediate Coaching

You will learn Instant Pay-Off coaching for when time is short or as an alternative way of structuring coaching. You will also look at giving constructive feedback.

You will practice Instant Pay-Off Coaching.

Concluding Coaching

You will learn how and when to stop coaching and when and how to delegate tasks. You will also look at receiving feedback and encouraging your team to give you feedback so you can continue to improve.

You will practice receiving feedback to use constructively.

Practical Work

We will spend some time embedding the skills and combining the various techniques in various case study applications. This is to ensure the learning sticks and you gain experience.

Action Planning & Review

You will create an action plan to take back to work to ensure you use the techniques that will be most useful to you.