Essential Skills for the Office Professional — A 2-Day CourseCourse SynopsisThe office professional's role calls for flexibility and a broad portfolio of skills including self-motivation, assertiveness, and dealing with difficult people. The ability to communicate effectively at a wide range of levels with tact and diplomacy is fundamental for a multi-skilled professional. This course is designed for office administrators, secretaries and PAs, to assess and evaluate existing skills and techniques and to develop those skills essential for successful office and administrative support. Administrators, secretaries and PAs, who want to enhance their office and administrative support skills will benefit from attending this course. Course ObjectivesDelegates will learn how to:
Outline Course ContentsEstablish personal objectives for the courseThe evolving role of the office professionalYour personal SCOT analysisThe importance of self-motivationShowing personal initiativeInitiative and creative thinkingWorking effectively with your managerCommunication modelsThe importance of non-verbal communicationQuestioning techniques and listening skillsThe significance of assertive behaviourYour rights and responsibilitiesA model to enable you to deliver an assertive messageWhat is influencing?The importance of positive languageExploring your working styleDealing with challenging peopleHandling stress in the workplaceCompletion of a personal action plan |
Personal Development training UK enquiriesPersonal Development training UK pricesFor publicly scheduled training (individual places), see our UK training schedule. In-house training for company groups is charged at a daily rate per group — see our In-House UK Training Guidelines. Publicly Scheduled Training LocationsWe currently run public training courses in the following locations:
Most UK public training courses are available on a monthly basis. Please see the individual course outlines or our public training schedule for details. In-house (on-site) training locationsWe deliver in-house courses at client premises and/or training facilities in any part of the world which is practically and commercially accessible. Our In-house training guidelines outline our basic requirements and our UK pricing structure. To estimate costs for training in other countries, simply convert to your local currency and then make a rough calculation of our tutor's costs for travelling to and staying at your location. |
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West Yorkshire Office
GBdirect Ltd
Training: 0800 651 0338 Please call between 0900 and 1700 (UK time) on Monday to Friday South East Regional Office
GBdirect Ltd
Training: 0800 651 0338 Please call between 0900 and 1700 (UK time) on Monday to Friday Please note: |
