Technical Team Leading — A 5-Day Course

 Open Public Course Closed In-House Course

Course Synopsis

• Are you new to supervising or managing a team?
• Would you like to be able to schedule resources?
• Do you need to motivate a group of people to work for you?
• Do meetings get hijacked or end in conflict rather than producing solutions with people responsible for putting them into action?
• Do you find yourself (or team members) missing deadlines?
• Are you dealing with things reactively rather than proactively planning them?

If the answer is "YES" - this is the course for you!

Developing management abilities is key to the growth of both the individual and the company. It is imperative that new supervisors and managers acquire the foundation of relevant skills upon which to build their career.

You will acquire new skills in motivation, communication and organisation and as a result will feel more confident about managing a team, planning workloads and managing performance.

Course Objectives

On completion of this training course, delegates will:

• Understand how teams work and the dynamic cycle they follow
• Learn how to plan and resource work tasks
• Learn how to allocate tasks and monitor them
• Organise your own time and personal development
• Be able to recognise what the key elements of your communication are
• Learn how to manage meetings that result in action not minutes
• Practice motivating and coaching techniques to improve team Performance

In the Practical Workshops, students will:

• Use GROW to create great coaching sessions
• Experience using resourcing tools
• Interact with other people with different communication styles and learn how to give and receive feedback in a positive way
• Practice presenting to a group of peers
• Experience using new tools to collect and structure information
• Practice being heard whilst listening to others in meetings
• Creat a personalised daily plan

Intended Audience

This course is intended for:

• New supervisors or managers will receive the complete toolkit of skills they need from this course
• Existing managers with little formal training will also benefit from experiencing the latest thinking and best practice.

Benefits for your Company

Companies need managers to motivate and drive teams to get work done. There is huge company benefit in terms of: work saved, time saved and decent employees retained, by good managers who know what they are doing and can motivate teams to accomplish what they have planned.

Benefits for You

Being able to plan work for your team, motivate them to complete it to the best of their ability (and coach when their efforts do not match the requirements) are vital management skills.

If you can also manage your time, communicate with clarity and drive the team forwards then you will experience less stress and gain more recognition for what you do.

Publicly scheduled dates, locations, and prices

Outline Course Contents

Introduction & Welcome

You will meet other delegates in a similar position of responsibility to yourself.

An experienced, friendly trainer will ensure the course focuses on the particular skills you want to develop.

What is Leadership?

You will identify and discuss what makes a good leader, drawing on your own experience and identify the key elements of leading a team. You will develop your leadership style and recognise that different scenarios require you to tailor your style, to meet the demands of the situation.

You will learn the difference between managing and leading a team.

Role of the Team Leader

We will look at the responsibilities, skills and qualities of a team leader. We will discuss the transition from a purely technical role to a supervisory role and the challenges that you will face. You will discuss what your team need from you and how these needs will be met.

Motivate

We will look at motivational theory such as Maslow's Hierarchy of Needs and how this affects how we choose to motivate others. We will look at factors that cause de-motivation and discuss how to deal with them. You will look at the different ways people are motivated and how to mobilise the whole team together. You practice motivating class colleagues and then create a motivation campaign for your team.

Manage Resources

You will learn how to define goals by agreeing objectives, constraints and assumptions and documenting these with terms of reference. You will then see how goals can be broken down into tasks and allocated to team members. We will then discuss various methods of working with others to monitor and control the completion of tasks to the right standards by defining success criteria, managing expectations and change.

You learn how to estimate, plan and manage against your plan.

Progress Reporting

You look at what information is needed and the levels of accuracy required. You will also workshop who to communicate with and how often these reports are required.

You create an idea of what your progress report might look like.

Conflict Resolutaion & Escalation

We will look at what causes conflict and the various methods of dealing with it. You will explore how issues are escalated and what that means. We also look at how to deal with discipline and what the various stages of formal discipline are.

You share experiences of conflict with the group and try out other solutions that you may not have considered.

Manage Meetings

The session starts off with everyone discussing meetings and what makes them fail / waste time. We then look at the roles of chairperson/members, including effective agendas, ways to agree actions/gain decisions, take minutes, along with general guidelines for how to make meetings more productive.

You will practice participating in meetings and joining in the feedback to learn how to make meetings more effective and your voice heard whilst actively listening to others.

Problem Solving and Decision Making

We will look at how to identify a problem and then attack the cause rather than symptoms of the problem. We look at constraints, authority and assumptions. You will explore a number of ways of getting creative in designing solutions and finally how to decide on your action and communicate the solution of the problem.

You practice recognising problems and coming up with creative solutions to them.

Staff Development & Coaching

You will look at the need for staff development, how to measure performance and run an appraisal. We will discuss learning styles and the reason and practice of delegating.

You look at performance measures you might use in your teams and start planning for appraisals with them.

Stress Awareness

What is stress? You will discuss what causes stress, how you can recognise your own stress and symptoms of stress in people within your team. You will explore some simple methods which will help you to manage your own stress and stress in members of your team.

Great Presentations

We will develop the skills to enable you create a great presentation. You will get the opportunity to present and gain constructive feedback. You will look at how you present information about your team and the importance of being congruent.

At the end of the course you will feel empowered to tackle you role with a fresh set of skills, confident that the knowledge you have gain will enable you to be a more effective team leader.