Microsoft Course 2261 - Supporting Users Running the Microsoft Windows XP Operating System — A 3-Day Course

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Course Synopsis

Please note that this course is no longer available. Please see our Training Homepage for currently available courses.

This instructor led M2261 XP user support course is to provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This is an introductory course designed to provide an overview of operating system concepts and how to troubleshoot Windows XP.

This is the first course in the Microsoft Certified Desktop Support Technician curriculum.

Course Objectives

On completion of this M2261 training course, delegates should be able to:

Intended Audience

This Windows user support training is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Course Prerequisites

Before attending this Windows user support course, delegates are expected to have:

Certification

This course will help the student prepare for the following Microsoft Certified Professional exam:

Course Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Schedule

This course has been retired and is no longer available.


Outline Course Contents

Introduction to the Desktop Support Technical Role and Environment

This module introduces the role of the Desktop Support Technician (DST) and the role of the DST within the Microsoft Operations Framework (MOF).

Exploring and Configuring the Windows XP User Interface

This module explains the major features and functions of the Windows XP user interface.

Resolving Desktop Management Issues

After completing this module, students will be able to identify and resolve desktop management issues.

Resolving Network Connectivity Issues

After completing this module, students will be able to identify and resolve network connectivity issues.

Resolving Hardware Issues

After completing this module, students will be able to identify and resolve hardware issues.

Resolving File and Folder Issues

After completing this module, students will be able to identify and resolve file and folder issues.

Resolving Printer Issues

After completing this module, students will be able to identify and resolve printer issues.

Resolving Installation Issues

After completing this module, students will be able to identify and resolve installation issues.