Microsoft Course 2262 - Supporting Users Running Applications on a Microsoft Windows XP Operating System — A 2-Day Course

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Course Synopsis

Please note that this course is no longer available. Please see our Training Homepage for currently available courses.

TThis two-day M2262 instructor led course will provide individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System.

This is the second course in Microsoft Certified Desktop Support Technician (MCDST) certification curriculum.

Course Objectives

On completion of this M2262 training course, delegates should be able to:

Intended Audience

This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.

Course Prerequisites

Before attending this Windows XP support course, delegates should have:

Certification

This course will help the student prepare for the following Microsoft Certified Professional exam:

Course Materials

The student kit includes a comprehensive workbook and other necessary materials for this class.

Schedule

This course has been retired and is no longer available.


Outline Course Contents

Introduction to Supporting Users Running Applications on Windows XP

After completing this module, students will be able to explain how to use troubleshooting guidelines and tools to support users running applications on Windows desktops.

Troubleshooting Desktop Application Support Issues

After completing this module, students will be able to troubleshoot application compatibility issues and security issues related to applications on client computers that run Windows XP.

Troubleshooting Issues Related to Internet Explorer

After completing this module, students will be able to support Microsoft Internet Explorer.

Troubleshooting Issues Related to Outlook

After completing this module, students will be able to troubleshoot issues related Outlook.

Troubleshooting Issues Related to Office

After completing this module, students will be able to support Microsoft Office.

Troubleshooting Issues Related to Outlook Express

After completing this module, students will be able to support Microsoft Outlook Express.