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Assert Yourself and Build Confidence — A 2 day course

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Do you need to improve your effectiveness when negotiating and working with others?

Do you want to benefit from being able to communicate your needs honestly, openly and directly?

Do you want to achieve real results, that benefit both you and the other party?

While behaving assertively may not always ensure that you get the results you want - the politest of requests may be declined by some people - it's a fact that when you communicate your needs effectively, you will give both yourself and the other party the opportunity to achieve the result you both desire. This will help you whether you are returning goods to a supplier, negotiating a deal with a customer, or simply having a discussion in a meeting.

This course will provide you with a greater understanding of assertive behaviour, and to encourage enhanced performance in the workplace by building self-confidence and developing appropriate skills and techniques.


On completion of this training course, delegates will be able to:


Establish personal objectives for the course

What is confidence and self belief?

What is assertiveness?

The fundamentals of behaving assertively

The alternatives to assertive behaviour - submissive and aggressive behaviour

How assertive are you?

Experiences of assertive, aggressive and submissive behaviour

Rights and responsibilities

Styles of assertion

Assertiveness techniques

Building blocks of confidence - what are your achievements?

An assertiveness model

Handling negative feelings

The relationship between thoughts, feelings and behaviours

Why we say 'yes' when we should say 'no'

A three step process for saying 'no'

Giving and receiving criticism and praise

Ten ground rules for assertive behaviour and effective communication

Completion of a personal action plan

Publicly scheduled dates, locations, and prices

Select a date to enquire about availability of places. For dates after 4 July 2015, please call 0333 210 0140 or use our contact form to enquire about places and availability.

Glasgow — £845 (+VAT)

Leeds — £845 (+VAT)

London — £845 (+VAT)

Suitable For

You'll benefit from this course if you want to improve your overall effectiveness by behaving in a more confident manner, or if you have concerns about behaving appropriately when pressed by others.