Manage Conflict and Difficult Situations — A 1 day course

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Synopsis

Being in a situation where conflict of a personal or business nature arises can be an uncomfortable experience for most. Having the knowledge and tools to feel able to control yourself and the situation can reduce stress and improve outcomes.

This course will look at the cause of conflict and where people's motivational factors can create barriers to successful outcomes.

Determining helpful and healthy resolution strategies when in difficult circumstances will ensure that you will contribute to a positive outcome and enhance people's perception of you as a person in control.

Objectives

By the end of the course you will be able to:

Contents

Publicly scheduled dates, locations, and prices

Select a date to enquire about availability of places. For dates after 7 April 2017, please call 0333 210 0140 or use our contact form to enquire about places and availability.

Birmingham — £445 (+VAT)

Leeds — £445 (+VAT)

London — £445 (+VAT)

Suitable For

Anyone who has to deal with or is involved with conflict and wants to identify possible resolution strategies will benefit from this course.

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