Apple Certified Macintosh Technician — A 8 day course

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This eight day course encompasses both hardware and software, to prepare delegates for the Apple Certified Macintosh Technician (ACMT) exams.

Four days are spent preparing for the hardware exam and three days for the software exam, with one day set aside to take the exams.

The course is a mixture of leader led theory and extensive hands on practicals including take apart sessions on the latest Apple desktop and portable hardware.

The course is taught over 2 weeks with 5 days training in the first week and 3 days training in the second.


Basic Computer Theory and Terminology

Underlying technologies

This course introduces you to some key technologies implemented in Apple computers, including:

Internal components

Identify slot and connector types, major modules common to Macintosh desktops and list common malfunctioning symptoms.

Troubleshooting and administrative reference tools and materials.

Looking at online tools, such as Global Service Exchange (GSX), Apple support articles (knowledge base), Apple support site and the discussion boards.

Hardware service issues

Troubleshooting tools, diagnostics and utilities

Introduction to the Apple recommended tools required to diagnose and resolve hardware failures.

General troubleshooting theory

Apple professional hardware troubleshooting (component isolation)

Technician safety

Accidental damage

How to identify accidental damage on an Apple computer, how to deal with informing the customer and how to process the repair.

Power management

Understanding of how the computer receives and distributes power to all the components along with how to troubleshoot power problems.

Apple recommended hardware tools

A look at the recommended hardware tools required to repair Apple computers.

Liquid Crystal Displays (LCD's)

Describe how sub-pixels make up colours, general maintenance and cause and symptom of pixel defects.

Basic networking theory and troubleshooting

Looking at how networking is implemented on the Macintosh. Covering how the hardware and software combine and how to troubleshoot any issues.

Networking - Wi-Fi and airport

Apple desktop overview and take apart

Covers the hardware features, specifications and service issues of the Apple desktop range.


Mac mini take apart and troubleshooting

Component isolation and take apart.

Mac Pro take apart and troubleshooting

Component isolation and take apart.

Apple portable specific theory

Explanation of the additional components found in a portable computer, including troubleshooting tips and procedures

The portable take apart process

How repairing Portable computers differ and things to look out for.

Power management in portables

More in-depth look into power distribution including how power adaptors and batteries work and how to troubleshoot them.

Apple portable overview and take apart

Covers the hardware features, specifications and service issues of the Apple portable range.

MacBook take apart and troubleshooting

Component isolation and take apart.

MacBook Air take apart and troubleshooting

Component isolation and take apart.

MacBook Pro take apart and troubleshooting

Installing Mac OS X v10.7 and recovery

Installation requirements, differences between HFS+, Fat32, upgrade paths. Using the recovery partition.

Basic usage and new features

Describing features of Finder, Dock, Mission Control, QuickLook, Launchpad etc. Locating OS version, build number using about this Mac.

File systems

File systems supported by Mac OS X, file and folder locations, search paths, disk utility and file repair.

Preferences and troubleshooting

Locating, configuring and reconfiguring system preferences.

Managing users and permissions

Distinguish between the types of users, file and folder access and resetting passwords.

Security and privacy

Applications and troubleshooting

Applications supported in Mac OS X v10.7, Applications created with different developer APIs, the UNIX concept of a process, the relationship of processes and applications, tools to monitoring and managing processes, application preferences, troubleshooting, Boot Camp.

iCloud and messages

Describe and configure iCloud in OS X Mountain Lion. Determine and resolve common iCloud and messages issues.

Time machine

Introduction to Apple's built-in backup software utility.

OS X Networking, file sharing and internet access

Defining common network technologies, accessing online and network accounts such as Exchange, sharing volumes and modifying the permissions on a file. Understand AirDrop file sharing.

Troubleshooting tools and tips

Identifying OS X utilities, repairing permissions using disk utility and ID a Kernel Panic.

Printing and other peripherals

Defining peripherals, configuring printing in OSX. Troubleshooting peripherals and new AirPlay feature.

OS X Boot process, startup and login

Publicly scheduled dates, locations, and prices

A schedule of dates for this subject is not currently available. Please call 0333 210 0140 or use our contact form to enquire about places and availability.

PLEASE NOTE: The first date for each event shown above is the 'start' date of the course.

Please IGNORE the 'end' date.

This course will run for eight consecutive working days, Monday to Friday in the first week and the following Monday, Tuesday and Wednesday for the second part of the eight day event.

Suitable For

Delegates wanting to obtain the Apple Certified Macintosh Technician (ACMT) qualification


Some basic knowledge of using a computer (Mac OS X preferred)


Apple Certified Macintosh Technician (ACMT) certification verifies the ability to perform basic troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro.

ACMT certification exams emphasize identifying and resolving common Mac OS X problems, and using Apple Service and Support products and practices to effectively repair Apple hardware.

Individuals wishing to become an Apple Certified Macintosh Technician (ACMT) must complete one hardware and one software exam at a minimum:

Examinations cost £101 + VAT each (2 exams)

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