Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) — A 5 day course

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Synopsis

Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v1.0 is a five-day course designed to help network professionals hone the skills and knowledge needed to maintain their network and to diagnose and resolve network problems quickly and effectively. It also assists the network professional in preparing for Cisco CCNP certification. The TSHOOT course is a component of the CCNP curriculum.

The TSHOOT course is designed to teach professionals that work in complex network environments the necessary skills to maintain their networks and to diagnose and resolve network problems quickly and effectively.

The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process.

A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment.

At the end of the course, the learners will have increased their skill level and developed as set of best practices based on their own and other learners' experiences that they can take back to their organizations.

This course is approximately 70% hands-on labs with nine, two-hour lab scenarios where students practice troubleshooting.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

• Plan and document the most commonly performed maintenance functions in complex enterprise networks
• Develop a troubleshooting process to identify and resolve problems in complex enterprise networks
• Select tools that best support specific troubleshooting and maintenance processes in large, complex enterprise networks
• Practice maintenance procedures and fault resolution in switching based environments
• Practice maintenance procedures and fault resolution in routing based environments
• Practice maintenance procedures and fault resolution in a secure infrastructure
• Practice maintenance procedures and fault resolution problems in a complex environment

Contents

Planning Maintenance for Complex Networks

• Common Maintenance Processes and Procedures
• Network Maintenance Tools, Applications, and Resources
• Lab 1-1: Lab Access

Planning Troubleshooting Processes for Complex Enterprise Networks

• Lab 2-1 Debrief
• Applying Troubleshooting Methodologies
• Planning and Implementing Troubleshooting Procedures
• Integrating Troubleshooting into the Network Maintenance Process

Maintenance and Troubleshooting Tools and Applications

• Assembling a Basic Diagnostic Toolkit Using Cisco IOS Software
• Using Specialized Maintenance and Troubleshooting Tools
• Lab 3-1 Debrief

Maintaining and Troubleshooting Campus Switching Based Solutions

• Troubleshooting VLANs
• Troubleshooting Spanning Tree
• Lab 4-1 Debrief
• Troubleshooting Switched Virtual Interfaces and Inter-VLAN Routing
• Troubleshooting First Hop Redundancy Protocols
• Lab 4-2 Debrief
• Troubleshooting Performance Problems on Switches
• Preview E-Learning on Troubleshooting Performance Problems, Wireless, Voice, Video, and Multicast

Maintaining and Troubleshooting Routing Based Solutions

• Troubleshooting Network Layer Connectivity
• Troubleshooting EIGRP
• Lab 5-1 Debrief
• Troubleshooting OSPF
• Troubleshooting Route Redistribution
• Lab 5-2 Debrief
• Troubleshooting BGP
• Lab 5-3 Debrief
• Troubleshooting Performance Problems on Routers
• Lab 5-4 Debrief
• Preview E-Learning on Troubleshooting NAT, DHCP, and Other Protocols

Maintaining and Troubleshooting Network Security Solutions

• Troubleshooting Security Features
• Lab 6-1 Debrief
• Security Features Review
• Lab 6-2 Debrief
• Preview of E-Learning products for Maintaining and Troubleshooting Network Applications Services and Troubleshooting Branch Office and .Remote Worker Problems

Maintaining and Troubleshooting Integrated, Complex Enterprise Networks

• Troubleshooting Complex Environments
• Lab 7-1 Debrief

Publicly scheduled dates, locations, and prices

Suitable For

Network professionals who want to increase their skill level at maintaining and troubleshooting complex Cisco IP networks.

The typical job roles for this type of professional are network engineers, network operations center (NOC) technical support personnel, or help desk technicians.

Any individual involved in network maintenance and support.

Prerequisites

Cisco CCNA certification comprising Interconnecting Cisco Networking Devices Part 1 (ICND1) and Interconnecting Cisco Networking Devices Part 2 (ICND2) courses.

Knowledge and experience of the implementation and verification of enterprise routing and switching technologies as offered by the SWITCH and ROUTE courses or equivalent skills and knowledge

Note: In addition to CCNA certification it is recommended that the learner has practical experience in installing, operating and maintaining Cisco routers and switches in an enterprise environment.

Examination

The TSHOOT course is recommended as preparation for exam: 642-832 TSHOOT