Cisco Voice over IP 6.0 (CVOICE) — A 5-day course

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Please note that this course has been retired and is no longer available. Please see the Cisco page for courses currently available in this subject area.

The five-day CVOICE training course lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both Enterprise and Service Provider students. The course also teaches students how to use the available Cisco tools to find the information needed to accomplish their everyday tasks. Since no two networks are alike, this approach enables a student to apply the knowledge gained in this course to their specific needs. This course also includes the content from the Cisco Voice Over IP Fundamentals (CVF) v1.0 e-learning course.

Course Objectives

After completing the CVOICE course, students will be able to:

Intended Audience



The CVOICE course is recommended as preparation for exam:


This course has been retired and is no longer available.


Introduction to Packet Voice Technologies

Analog and Digital Voice Connections

Configuring Voice Interfaces

Voice Dial Peers

Introduction to Voice over IP

Voice over IP Signalling and Call Control

Improving and Maintaining Voice Quality

Scalable Numbering and Applications