Microsoft Course 5051 - Monitoring and Troubleshooting Microsoft Exchange Server 2007 — A 2-Day Course

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Course Synopsis

Please note that this course has been retired and is no longer available. Please see the Microsoft Exchange Server 2007 page for courses currently available in this subject area.

This two-day M5051 training workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

Course Objectives

After completing this M5051 course, students will be able to:

• Monitor and troubleshoot client performance and connectivity
• Monitor and troubleshoot mail flow
• Monitor and troubleshoot messaging servers
• Troubleshoot calendars and public folders
• Monitor and troubleshoot external and additional services
• Identify trends in a messaging system

Intended Audience

This workshop is intended for experienced enterprise-level messaging professionals who have at least 3 years experience working in the Information Technology field, including administering Exchange Servers.

Course Prerequisites

This course requires that students meet the following prerequisites:

• Understanding of server hardware. For example, the role of hardware components and understanding of potential hardware bottlenecks
• Basic knowledge of server and Exchange performance characteristics. For example, the importance of sample rates and sizes are and how they are used
• Working knowledge of Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means
• Working knowledge of network technologies. For example, what Transmission Control Protocol (TCP/IP) and Domain Name System (DNS) do and how to use them, basic routing concepts (Wide Area Networks (WAN) vs. Local Area Network (LAN) router vs. switch vs. hub)
• Working knowledge of Active Directory. For example, how user objects are managed, what is stored in Active Directory partitions, basic architectures (domain, forest, sites, etc.), and how domain controllers are managed. Also, site and site connector configuration, schema and configuration partitions, and Global Catalogs
• Working knowledge of Exchange Server 2003. For example, what the different server roles are, how the different server roles interact, what protocols the server roles use to communicate, what roles the clients connect to, How messaging policies work, how Microsoft ActiveSync 4.2 interacts with Exchange Server, how to manage recipients in exchange and Active Directory (AD), how message hygiene interacts with the message flow
• Understanding of Exchange transport technologies. For example, connectors, routing via AD sites, the basic components of the Simple Mail Transport Protocol (SMTP) transport system, how the client connectivity protocols work (Post Office Protocol (POP), Internet Access Message Protocol (IMAP), SMTP)
• Experience using these tools and applications:
  • Perfmon command
  • MDBVUE tool
  • Active Directory Management tools
  • telnet commands
  • nslookup command
  • Internet Information Services (IIS) Admin
  • Windows PowerShell
  • Exchange QueueViewer
  • Exchange Management Console
  • Event Viewer
  • Outlook
  • ADMAP command

Certification

This course will help the student prepare for the following Microsoft Certified Professional exam:

• Exam 70-236: Implementing: Troubleshooting and Maintaining a MS Exchange Server 2007 Infrastructure

Schedule

Outline Course Contents

Introduction to Exchange Server Monitoring and Troubleshooting

After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.

• Overview
• Introduction to Microsoft Operations Manager
• Introduction to Troubleshooting Exchange Server 2007
• Demonstration: Using MOM to Monitor Exchange Servers
• Lab: Introduction to Exchange Server Monitoring and Troubleshooting

Monitoring and Troubleshooting Client Performance and Connectivity

After completing this unit, students will be able monitor and troubleshoot mail flow.

• Tools for Monitoring Client Performance and Connectivity
• Process for Troubleshooting MAPI Clients
• Process for Troubleshooting Client Access Server Clients
• Lab: Monitoring and Troubleshooting Client Performance and Connectivity

Troubleshooting Access to Resources and Messages

After completing this unit, students will be able to troubleshoot access to resources and messages.

• How Public Folder Access Works
• How Calendaring Works
• Process for Troubleshooting Client Access Server Issues
• Lab: Troubleshooting Access to Messaging Contents

Monitoring and Troubleshooting Mail Flow

After completing this unit, students will be able to monitor and troubleshoot mail flow.

• Discussion: Tools for Monitoring Mail Flow
• Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
• Process for Troubleshooting Internal Mail Flow
• Process for Troubleshooting External Mail Flow
• Lab: Monitoring and Troubleshooting Mail Flow

Monitoring and Troubleshooting Mailbox Servers

After completing this unit, students will be able to monitor and troubleshoot mailbox servers.

• Tools for Monitoring and Troubleshooting Mailbox Servers
• Process for Troubleshooting Mailbox Servers
• Demonstration: Troubleshooting Mailbox Server Performance Issues
• Lab: Monitoring and Troubleshooting Mailbox Servers

Monitoring and Troubleshooting External and Additional Services

After completing this unit, students will be able to monitor and troubleshoot external and additional services.

• Discussion: External and Additional Services Required by Exchange Server 2007
• External Services Required for Unified Messaging in Exchange Server 2007
• Monitoring External Services with MOM 2005
• Lab: Monitoring and Troubleshooting External and Additional Services

Identifying Trends in a Messaging System

After completing this unit, students will be able to identify and address trends in a messaging system.

• Tools for Identifying Trends in a Messaging System
• Exchange Server 2007 Management Pack MOM Reports
• Discussion: Information Required to Identify and Resolve Trends
• Lab: Identifying Trends in a Messaging System