Microsoft Course 20688 - Supporting Windows 8.1 — A 5 day course

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This five day course will provide you with the knowledge and skills required to support a Windows 8.1 deployment in medium and large enterprise environments and to resolve technical issues by developing a troubleshooting methodology for Windows 8.1


After completing this course, students will be able to:

Suitable For

This course is primarily intended for the Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications, networking, and hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery.

EDSTs must combine technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. EDSTs are primarily responsible for the maintenance and support of desktops and devices, installing and testing line-of-business applications on these devices, and physically making changes to user devices or re-images as required.

The secondary audience for this course can include students preparing to take exam 70-688.


Before attending this course, students must have:


This course is designed to prepare certification candidates for Exam 70-688, MCSA: Supporting Windows 8.1

The exam is arranged separately from the course and the exam fee is not included in the price of the course.

Publicly scheduled dates, locations, and prices

A schedule of dates for this subject is not currently available. Please call 0333 210 0140 or use our contact form to enquire about places and availability.


Introduction to Troubleshooting Windows 8.1

This module provides an introduction to the Windows 8.1 system architecture and explains how to identify the common troubleshooting scenarios. The module also provides an overview of a typical troubleshooting process.

Lab : Troubleshooting Windows 8.1

Troubleshooting Computer Startup

This module provides an overview of the Windows 8.1 startup recovery environment and explains how to troubleshoot startup settings and issues. The module also describes how to recover BitLocker-operated drives.

Lab : Troubleshoot a Startup Failure

Lab : Troubleshoot a Startup Failure

Troubleshooting Hardware and Device Drivers

This module explains how to troubleshoot hardware issues, physical failures, and device driver failures. It also describes how to monitor reliability and configure the registry.

Lab : Resolving Hardware Device and Device Driver Issues

Remote Troubleshooting

This module describes how to perform remote troubleshooting by using Windows 8.1 features such as Remote Desktop, Remote Assistance, and Windows PowerShell remoting.

Lab : Troubleshooting a Remote Computer

Troubleshooting Network Connectivity Issues

This module explains how to identify network settings and troubleshoot network connectivity issues in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.

Lab : Troubleshooting Network Connections

Troubleshooting Group Policy

This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.

Lab : Troubleshooting the Application of GPOs

Troubleshooting User Settings

This module describes how to troubleshoot sign-in issues, user profiles, folder redirection, and USMT.

Lab : Resolving Sign In Problems

Lab : Resolving Folder Redirection Problems

Troubleshooting Remote Connectivity

This module describes how to troubleshoot issues in VPN connectivity, NAP, and DirectAccess.

Lab : Troubleshooting DHCP NAP Enforcement

Lab : Troubleshooting DirectAccess

Troubleshooting Resource Access within a Domain

This module explains how to troubleshoot issues in file access and permissions. It also describes how to resolve printer access issues.

Lab : Troubleshooting Resource Access

Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients

This module describes how to configure and troubleshoot Workplace Join, Work Folders, and SkyDrive Access.

Lab : Configuring and Troubleshooting Workplace Join

Lab : Configuring Work Folders

Troubleshooting Applications

This module explains how to troubleshoot application installation issues and problems in desktop and Windows store apps. The module also describes how to resolve issues in Internet Explorer and Client Hyper-V.

Lab : Troubleshooting Desktop Apps

Lab : Troubleshooting Internet Explorer Issues

Maintaining Windows 8.1

This module describe how to troubleshoot activation issues and configure performance options in Windows 8.1. It also explains how to protect a Windows 8.1 system from malware and viruses and how to apply application and Windows updates.

Lab : Identifying Performance Problems

Recovering Windows 8.1

This modules explains how to restore files and recover a Windows 8.1 system.

Lab : Recovering Files

Lab : Recovering a Windows 8.1 Computer (2)